Delivery & Returns

From Our Downtown Boutique to Your Door

Love shopping local? You can now purchase your favorite pieces online and skip the shipping fees by choosing Free Pickup at our downtown Russell store.

Prefer delivery? We’ve partnered with USP to provide reliable nationwide shipping. Rates are calculated individually for every order at the Secure Checkout page, where you can also view estimated delivery windows or upgrade to faster shipping methods.

Returns: Simple as 1-2-3

In-Store Returns

Bring it In: Drop by our Downtown Russell store with your unwashed, unworn items and your receipt.

We Process: Our team will quickly verify your return on the spot.

Refund or Exchange: Get an immediate exchange for a new favorite or a refund to your original payment method.

Online Returns

Start a Conversation:

Not the perfect fit? No problem! Contact our team to initiate your return within 30 days of delivery.

Send it Back:

Mail your items back to our downtown store. Since shipping is calculated per order, return shipping costs are the responsibility of the customer.

Relax:

We’ll take it from here! Once your return arrives at The Closet, we’ll notify you and issue your refund.